Privacy & Security
vfddirect.com makes it incredibly easy to research, find and order everything needed for your VFD’s and/or Automation Solutions. All orders are subject to material availability and our final acceptance.
Payment, Pricing & Promotions
Payment for your online order is authorized at the time you complete the checkout process. Your card will not be charged until items are ready to ship. We take every precaution to ensure the validity of the pricing and product details on our site, however, these details are subject to change and correction at any time without notice. Any prices found on our site are for immediate use and should not be interpreted as a quotation for products purchased at a later date.
Shipping & Delivery
Once your order is placed, we will do everything we can to ship your product as quickly as possible. Most products ship from inventory throughout the United States but certain products are manufactured to order. In the event we encounter an issue with a particular product, we will contact you as soon as we can and will not charge your credit card for the affected items. We offer free shipping rates depending on the amount of your order. You should carefully inspect all deliveries to ensure there are no damages caused by our freight carriers. If you find your order has been damaged, please file a claim with the carrier and contact us for assistance. Any damage found after the order is received will be subject to our Refunds, Returns & Replacements policy.
vfddirect.com extends the same warranty we receive from our manufacturers. Mishandling, improper installation, improper maintenance, or modifications will void this warranty. The factory warranty does not include replacement labor. General warranties for electrical components are listed below but are subject to the manufacturer’s terms and conditions and are subject to change.
D700 VFD’s: 5-year manufacturer’s warranty.
All other VFD’s: 2 years under normal conditions.
All other products: 1-year manufacturer’s warranty.
Refunds, Returns & Replacements
Contact us prior to returning any material in order to receive a Return Material Authorization (RMA). All requests for refunds, returns, or exchanges must be made within thirty (30) days of delivery. Returns must be in saleable condition and in the original packaging with all of the original hardware and documentation. Approved returns are subject to restocking fees which vary by product.
If you choose to create an account during checkout, all of your order details are saved in our system. This allows you to track the status of your order, submit special comments, and place re-orders for the same material you have previously ordered. Once products are shipped, all tracking information provided by our transport couriers will be associated with your order.