Warranty - Variable Frequency Drives

Warranty – Variable Frequency Drives

Subject to the terms and conditions of this Limited Product Warranty, Mitsubishi Electric Automation, Inc. (“MEAU”) warrants Mitsubishi Electric Variable Frequency Drives purchased directly from VFD Direct by the original purchaser (“Customer”).

VFD Direct administers all warranty communications, documentation, technical evaluations, and Return Material Authorization (“RMA”) requests for its customers. Customers should contact VFD Direct directly and should not return products to MEAU or any other location without prior written authorization from VFD Direct.

Warranty Period

For purposes of this Limited Product Warranty, a “Product” means a Mitsubishi Electric Variable Frequency Drive purchased directly from VFD Direct and not covered by a separate written warranty.

The following VFD series manufactured after August 1, 2004, are warranted for sixty (60) months from the date of manufacture:

  • FR-S500-NA
  • FR-S500E-NA
  • FR-E500-NA
  • FR-D700-NA
  • FR-E700-NA
  • FR-E800

When an eligible VFD is officially commissioned by MEAU or a certified DSPP partner, the applicable warranty period is sixty (60) months from the documented commissioning date.

All other Products are warranted for twelve (12) months from installation at the original end user’s premises or eighteen (18) months from shipment, whichever occurs first.

Proof of purchase and, when applicable, documented installation or commissioning dates may be required.

Warranty Coverage

During the applicable warranty period, a Product determined by MEAU to have failed because of defective materials or workmanship may, at MEAU’s option:

  • Be repaired at an authorized location; or
  • Be replaced with an equivalent Product.

Replacement equipment or components may be new or functionally equivalent reconditioned equipment. Products replaced under warranty become the property of MEAU.

MEAU may make Product changes or substitutions it considers necessary without prior notice, provided the replacement is functionally equivalent.

This warranty does not include on-site service or repair.

Labor and Related Expenses

This Limited Product Warranty does not cover labor or expenses associated with:

  • Troubleshooting or diagnostic services;
  • Preventive maintenance;
  • Removal or disconnection of the Product;
  • Installation or reinstallation;
  • Compliance with electrical, building, or safety codes;
  • Programming or commissioning;
  • Shipping, handling, or expedited transportation;
  • Equipment rental, crane service, downtime, or other related expenses.
  • The Customer is responsible for labor and other costs associated with owner-required maintenance, installation, removal, replacement, disconnection, or dismantling of equipment.

Installation Requirements

Warranty coverage applies only when the Product has been:

  1. Properly selected and sized for its application;
  2. Installed in accordance with applicable laws and electrical codes;
  3. Installed and operated according to the manufacturer’s instructions;
  4. Applied within its published electrical, mechanical, and environmental ratings; and
  5. Installed using accepted professional trade practices.

Warranty Exclusions

This Limited Product Warranty does not apply to:

  • Products not purchased directly from VFD Direct;
  • Products with altered, defaced, missing, or unreadable serial numbers;
  • Damage occurring during transportation or handling;
  • Damage caused by improper storage;
  • Incorrect Product selection, sizing, installation, wiring, programming, commissioning, or operation;
  • Misuse, abuse, neglect, accident, or use outside the Product’s intended application;
  • Unauthorized repair, alteration, modification, or disassembly;
  • Excessive electrical or mechanical stress;
  • Abnormal temperature, humidity, contamination, vibration, elevation, or environmental conditions;
  • Water, moisture, corrosion, dust, chemicals, conductive particles, insects, or foreign materials;
  • Improper grounding or inadequate branch-circuit protection;
  • Power surges, lightning, voltage fluctuations, phase loss, interruptions, harmonics, or other power-quality conditions;
  • Fire, flooding, natural disasters, force majeure, or circumstances outside the manufacturer’s reasonable control;
  • Failure of equipment, components, wiring, motors, controls, or software not supplied with the Product;
  • Normal wear, preventive maintenance, fuse replacement, or cleaning;
  • Problems caused by inadequate maintenance, improper cleaning, incorrect operating procedures, or improper programming;
  • Service requests where no Product defect is found;
  • Installation, setup, commissioning, or adjustment of controls.

Because the machinery or system in which the Product operates is designed, supplied, or integrated by third parties, neither MEAU nor VFD Direct is responsible for the operation, availability, performance, or loss of use of that machinery or system.

Exclusive Remedy and Limitation of Liability

Repair or replacement, as determined by MEAU, constitutes the Customer’s exclusive remedy for a covered Product defect.

Except for the warranty expressly described above, no additional express or implied warranty is provided, including any implied warranty of merchantability or fitness for a particular purpose, to the maximum extent permitted by law.

Neither MEAU nor VFD Direct shall be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost production, loss of use, business interruption, replacement-equipment costs, removal or reinstallation expenses, damage to other equipment, or injury to persons or property arising from or related to the Product.

To the maximum extent permitted by law, any liability associated with a Product shall not exceed the actual purchase price paid for that Product.

Some states do not permit certain warranty limitations or exclusions of damages. Therefore, some provisions above may not apply to every Customer. Customers may also have additional rights that vary by state.

Technical advice, information, or assistance provided by MEAU or VFD Direct does not enlarge, extend, or modify this Limited Product Warranty.

Warranty Claim Procedure

All warranty claims for Products purchased from VFD Direct must be initiated directly through VFD Direct.

To begin a claim, the Customer must provide:

  • VFD Direct order number or proof of purchase;
  • Photograph of the complete Product nameplate;
  • Product model and serial number;
  • Detailed description of the reported failure;
  • Photographs of the installation and wiring;
  • Motor or driven-equipment nameplate information;
  • Input and output voltage and current measurements;
  • Fault history, alarm codes, and relevant parameter settings;
  • Any additional information requested during technical evaluation.

VFD Direct may conduct preliminary troubleshooting and request additional documentation before submitting the claim for manufacturer evaluation.

A warranty claim is not automatically approved by submitting the requested information. Final warranty eligibility and the appropriate remedy remain subject to technical evaluation and approval by MEAU.

Return Material Authorization

A Product must not be returned until VFD Direct has issued written return instructions and confirmed the applicable RMA number.

Products returned without an authorized RMA, shipped to an incorrect location, or shipped contrary to the provided instructions may be refused and returned at the sender’s expense.

Unless otherwise stated in writing:

  • The Customer must ship the Product prepaid to the authorized location;
  • The Product must be properly packaged to prevent transportation damage;
  • The RMA number must appear clearly on the shipping documentation and packaging;
  • The Customer remains responsible for damage caused by inadequate packaging.

If MEAU determines that the failure is covered by warranty, the Product will be repaired or replaced according to the applicable warranty terms.

If no defect is found or the failure is determined not to be covered, VFD Direct will inform the Customer of the evaluation results and any available repair or replacement options and associated costs. MEAU’s determination regarding warranty coverage is final.

No credit or reimbursement will be issued for repairs, labor, replacement equipment, or services performed by third parties unless specifically authorized in writing before the work is performed.

Contact VFD Direct

For warranty assistance or to initiate a claim, contact VFD Direct:

WhatsApp: Chat with VFD Direct
Telephone: +1 (888) 279-9293
Email: sales@vfddirect.com

VFD Direct will coordinate the claim and communicate with the manufacturer as required. Customers should not ship or return any Product until written instructions have been received from VFD Direct.

Additional Terms

Warranty procedures may be updated when required by the manufacturer. No modification or waiver of these warranty provisions is valid unless confirmed in writing by an authorized party.

If any provision is determined to be illegal or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

This Limited Product Warranty gives the Customer specific legal rights, and the Customer may have other rights that vary by jurisdiction.

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